Privacy Policy

Effective Date: May 10, 2025

Last Updated: May 10, 2025

1. Scope and Application

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by BLDit Inc. (“BLDit”, “we”, “us”, or “our”) in connection with your access to and use of our website, www.BLDit.ca (the “Site”), and any related services, features, tools, or interactions provided by BLDit (collectively, the “Services”).

This Policy applies to all individuals who interact with BLDit in any capacity, including but not limited to:

  • Homeowners or property managers who use the platform to plan, design, and manage renovation projects;
  • Contractors, tradespeople, or service providers who are engaged through the platform or seek to be listed;
  • Site visitors who browse or view content, request information, or subscribe to newsletters;
  • Applicants, employees, or third-party partners who engage with us in relation to our Services.

This Policy covers personal information collected through a variety of channels, including:

  • The BLDit website and any subdomains;
  • Email or telephone communications with our staff;
  • Online forms, applications, and surveys;
  • Contractor registration or verification processes;
  • Third-party integrations and service platforms used by BLDit in support of its operations.

This Policy does not apply to third-party websites or services that may be linked through the Site. If you follow a link to any third-party platform or contractor website, please note that they will have their own privacy policies and practices, for which BLDit assumes no responsibility or liability.

By accessing or using the Site and Services, or by otherwise providing your personal information to us, you confirm that you understand and accept the terms of this Privacy Policy.

2. What Information We Collect

BLDit collects various types of personal and technical information to provide and improve our Services. The information we collect may vary depending on your role (e.g., homeowner, contractor, visitor) and the manner in which you interact with the platform.

a) Personal Information

This refers to information that can be used to identify you as an individual. We may collect the following types of personal information directly from you:

  • Full name: To personalize communications and identify your account;
  • Email address: Used for login credentials, account notifications, and service updates;
  • Phone number: For direct communication regarding your project or support inquiries;
  • Mailing or project address: To facilitate contractor engagement and delivery of services to your renovation site;
  • Payment or billing information: Including credit card or other financial details, collected through secure third-party processors for payment and invoicing;
  • Project preferences and room design inputs: Including choices regarding finishes, layouts, colours, and materials, used to generate custom plans, cost estimates, and visualizations.

We may also collect additional information you provide through forms, email correspondence, chat interactions, surveys, or feedback requests.

b) Technical Information

We automatically collect technical data related to your use of our Site. This may include:

  • IP address: Used to analyze usage trends, detect security issues, and provide geographic-based services;
  • Device type, browser, and operating system: Collected for optimizing platform compatibility and user experience;
  • Session activity and usage logs: Includes pages viewed, time spent on the Site, clickstream data, and referring pages;
  • Cookies and tracking technologies: Used to remember preferences, measure site performance, and support analytics and advertising (see Section 6 for details).

This data is generally non-identifiable on its own but may be combined with personal information to better understand user needs and deliver targeted experiences.

c) Contractor Information (if applicable)

If you are a contractor or service provider using the platform to offer renovation services, we may collect the following:

  • Business name and address: To display to clients and verify service area eligibility;
  • Professional licenses or credentials: To verify compliance with legal and industry standards;
  • Insurance information: To ensure proper coverage and minimize risk to users engaging your services.

Contractors may also be asked to provide references, certifications, or banking details for payment processing.

3. How We Use Your Information

We collect and use your personal and technical information to deliver a seamless, secure, and personalized experience through the BLDit platform. Specifically, we may use your information for the following purposes:

a) To Create and Manage Your User Account

  • To register your profile and verify your identity;
  • To store your renovation preferences, project history, and account settings;
  • To authenticate your access to the Site and ensure a secure login process;
  • To manage contractor accounts and profile visibility.

b) To Process Transactions and Issue Invoices

  • To facilitate secure payments for renovation projects, services, or design packages;
  • To generate accurate invoices, receipts, and financial summaries;
  • To manage refunds, billing disputes, and payment confirmations;
  • To maintain accounting records as required by law.

c) To Provide Personalized Renovation Recommendations

  • To suggest materials, layouts, or finishes based on your selected design style or budget;
  • To tailor estimates and project workflows to your preferences;
  • To enhance user experience through customized content and suggestions.

d) To Connect You with Appropriate Contractors or Service Providers

  • To match you with licensed contractors based on project type, location, and availability;
  • To facilitate communication and coordination between users and contractors;
  • To share relevant project details with selected service providers (e.g., room size, renovation scope).

e) To Communicate Updates, Offers, or Support

  • To send important updates regarding project timelines, appointments, or Site changes;
  • To provide customer service or technical support when requested;
  • To send promotional offers, newsletters, or service announcements (you may opt-out at any time).

f) To Ensure Compliance with Legal and Regulatory Requirements

  • To verify contractor credentials or insurance;
  • To comply with tax obligations, legal inquiries, or court orders;
  • To detect and prevent fraudulent, unauthorized, or unlawful activity;
  • To enforce our Terms of Service and protect our legal interests.

g) To Maintain and Improve the Functionality and Security of the Site

  • To perform data analytics and identify platform improvements;
  • To monitor system performance and detect bugs or vulnerabilities;
  • To ensure a consistent and user-friendly experience across devices and sessions;
  • To protect the Site and its users from security breaches, abuse, or threats.

We will not use your personal information for any purpose outside the scope of this policy without obtaining your explicit consent, unless required by law.

4. How We Share Your Information

BLDit respects your privacy and limits the disclosure of your personal information to only those parties necessary to deliver our Services, operate our business, and comply with legal obligations. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with the following third parties, where appropriate and in accordance with this Privacy Policy:

a) Contractors or Service Providers

If you are a homeowner or property manager engaging in a renovation project:

  • We may share relevant project details (e.g., address, scope of work, preferences, scheduling info) with contractors, subcontractors, or tradespeople to facilitate project execution.
  • Contractors may also receive limited contact information to coordinate site visits, estimates, or approvals.
  • We require all contractors to adhere to confidentiality and data protection standards consistent with this Privacy Policy.

b) Payment Processors

We use third-party payment processors to handle financial transactions securely.

  • These processors may collect and process your billing information, such as credit card or bank details, on our behalf.
  • We do not store your full payment information on our servers.

c) Platform Partners and Technology Providers

We may share limited user data with trusted service providers who support our operational and technical infrastructure, including:

  • Cloud storage and hosting providers;
  • Email communication and customer support tools;
  • Analytics and performance monitoring platforms;
  • Security and anti-fraud services.

These partners are contractually obligated to protect your information and use it only for authorized purposes.

d) Legal Authorities and Compliance Obligations

  • We may disclose your personal information when:
    • Required by applicable law, regulation, legal process, or government request;
    • Necessary to comply with a subpoena, court order, or warrant;
    • Needed to protect the rights, property, or safety of BLDit, our users, or others;
    • To enforce our Terms of Service, investigate suspected fraud, or resolve disputes.

e) Business Transfers

In the event of a business transition, such as a merger, acquisition, asset sale, corporate restructuring, or insolvency:

  • Your personal information may be transferred to the acquiring entity or successor as part of the transaction;
  • We will ensure that the receiving party agrees to handle your information in a manner consistent with this Privacy Policy.

5. Your Consent

By accessing or using the BLDit.ca website and Services, submitting your personal information to us, or otherwise interacting with our platform, you voluntarily consent to the collection, use, disclosure, and retention of your personal information in accordance with this Privacy Policy.

This consent includes:

  • The use of your information for account creation, project planning, payment processing, and service coordination;
  • The sharing of information with third parties as outlined in Section 4 (e.g., contractors, service providers, payment processors);
  • The processing of your information by BLDit and its authorized partners in jurisdictions where data privacy laws may differ from those in your home province or country.

a) Implied vs. Express Consent

In most cases, your consent is implied by your actions—for example, when you fill out a contact form, create an account, or proceed with a renovation request.

In certain cases (e.g., marketing emails, sensitive data processing), we may seek express consent through a checkbox, pop-up notification, or written agreement.

b) Withdrawing Consent

You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may impact our ability to provide you with some or all of the Services. For example, if you withdraw consent to process payment data, we may be unable to complete a project engagement.

To withdraw your consent, please contact us at:

We will act on such requests in a timely manner and provide confirmation once your preferences have been updated.

c) Minors

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent. If we become aware that we have collected personal information from a child under 18 without proper authorization, we will delete it immediately.

6. Cookies and Tracking Technologies

BLDit.ca uses cookies and similar tracking technologies to enhance your experience on our website, analyze traffic, improve performance, and deliver personalized content. By continuing to use the Site, you consent to our use of cookies as described below.

a) What Are Cookies?

Cookies are small data files stored on your device (computer, smartphone, or tablet) when you visit a website. They help recognize your device, remember your preferences, and understand how you interact with our platform.

Cookies may be:

  • Session cookies, which expire once you close your browser; or
  • Persistent cookies, which remain on your device until manually deleted or expired.

b) Types of Cookies We Use

Essential Cookies

These cookies are necessary for the proper functioning of the Site and cannot be disabled in our systems. They help with page navigation, secure login, and site accessibility.

Performance & Analytics Cookies

These cookies collect information about how users interact with the Site (e.g., which pages are visited most often). We use this data to improve site performance, functionality, and user experience.

Functional Cookies

These cookies remember your settings and preferences (e.g., language, region, design selections) to provide a more personalized experience.

Marketing & Advertising Cookies

With your consent, we may use cookies to deliver tailored advertisements, track the effectiveness of ad campaigns, and build anonymous user profiles. These may be set by BLDit or third-party ad platforms.

c) Third-Party Cookies

Some cookies on our Site may be placed by trusted third-party service providers, such as:

  • Google Analytics (to track site performance);
  • CRM or chat platforms (to manage support or user communication);
  • Social media platforms (to integrate sharing tools or display embedded content).

These third parties have their own privacy policies that govern how they collect and use information.

d) Managing Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

  • View which cookies are stored;
  • Delete some or all cookies;
  • Block cookies from specific sites or all websites;
  • Notify you before a cookie is placed.

Note: Disabling certain cookies may affect the functionality and performance of the Site.

To learn more about managing cookies, visit:

e) Do Not Track (DNT) Signals

Some browsers allow you to send a "Do Not Track" signal. Our Site does not currently respond to DNT settings, but we continually review privacy tools and user preferences.

7. Data Retention

BLDit retains personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Delivering renovation planning and coordination services;
  • Managing your user or contractor account;
  • Meeting legal, regulatory, tax, accounting, or reporting obligations;
  • Enforcing our Terms of Service and resolving disputes.

a) Retention Periods

The length of time we retain data varies depending on the nature of the information and the context in which it was collected. For example:

  • User account data is retained for as long as your account is active and for a reasonable period thereafter in case of reactivation, billing disputes, or legal inquiries;
  • Contractor records may be retained for verification and audit purposes, even after the contractor is delisted;
  • Payment records and invoices are retained in accordance with financial regulations, typically for seven (7) years;
  • Project files, design preferences, and job history may be retained to improve the user experience, provide historical access, and offer continuity for repeat customers.

We may also retain anonymized or aggregated data indefinitely for statistical or research purposes, provided such data cannot be used to identify any individual.

b) Deletion of Data

When personal data is no longer required for the purposes set out above, we will take reasonable steps to:

  • Permanently delete it from our systems;
  • De-identify or anonymize it so that it can no longer be associated with a specific individual.

You may also request that we delete your personal information at any time (see Section 9: Your Rights). We will comply with such requests unless retention is required for legal or legitimate business reasons.

c) Data Held by Third Parties

Please note that third-party service providers (e.g., payment processors, cloud storage platforms) may retain information independently in accordance with their own privacy policies and regulatory obligations. While we work with trusted partners, BLDit is not responsible for their specific retention practices.

8. Data Security

At BLDit, we take the protection of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

a) Security Measures

To help ensure the confidentiality, integrity, and availability of your information, we use industry-standard security practices, which may include:

  • SSL (Secure Socket Layer) encryption to protect data in transit between your device and our servers;
  • Firewall and intrusion detection systems to prevent unauthorized access;
  • Access controls and authentication protocols to restrict data to authorized personnel only;
  • Routine monitoring and vulnerability scanning to detect and address security threats;
  • Regular data backups to preserve critical information in the event of system failure;
  • Employee confidentiality agreements and data protection training to promote internal awareness.

b) Limitations of Security

While we take reasonable steps to safeguard your information, no system or method of transmission over the Internet is 100% secure. As such:

  • We cannot guarantee the absolute security of your personal data;
  • You acknowledge that you provide your information at your own risk;
  • It is your responsibility to use a strong password, maintain its confidentiality, and promptly notify us of any suspected account compromise.

c) Third-Party Security

We select third-party service providers (e.g., cloud hosting, payment processors) who uphold security standards consistent with our own. However, we are not responsible for the actions or security measures of third parties beyond our control.

d) Security Breach Notification

In the unlikely event of a data breach involving your personal information:

  • We will promptly assess the scope and nature of the breach;
  • If required by law, we will notify affected individuals and applicable regulators;
  • We will take immediate action to mitigate harm and prevent recurrence.

9. Your Rights

As a user of BLDit.ca and a resident of Canada, you have certain rights under PIPEDA (Personal Information Protection and Electronic Documents Act) and other applicable privacy laws. We are committed to respecting and facilitating the exercise of your privacy rights.

a) Right to Access

You have the right to request:

  • A confirmation of whether we hold personal information about you;
  • A copy of your personal information in our possession, including how it has been used and to whom it has been disclosed.

Requests must be made in writing and may be subject to identity verification. We will respond within a reasonable time, generally within 30 days, and will inform you if additional time is needed.

b) Right to Correct or Update

You may request corrections to your personal information if you believe it is inaccurate, incomplete, or outdated. We will take reasonable steps to verify and update the information accordingly.

c) Right to Withdraw Consent

Where we rely on your consent to collect, use, or disclose your personal information, you may withdraw that consent at any time by contacting us. Please note:

  • Withdrawal may limit or prevent your access to certain Services;
  • In some cases, we may retain your data if required for legal or contractual reasons.

d) Right to Request Deletion

You may request that we delete your personal data from our systems, subject to:

  • Our legitimate business or legal obligations to retain certain records;
  • The need to resolve outstanding disputes or enforce agreements.

Deleted data may remain in backup storage temporarily, but we will take reasonable steps to fully and securely remove it from active systems.

e) Right to Challenge Compliance

If you believe your privacy rights have been violated or that we are not complying with this Privacy Policy, you have the right to:

  • File a complaint directly with us at info@bldit.ca;
  • Contact the Office of the Privacy Commissioner of Canada:

We encourage you to contact us first so that we may attempt to resolve your concern directly.

10. Contact Us

We welcome your questions, concerns, requests, or feedback regarding this Privacy Policy or our data practices. Whether you're looking to access your personal information, withdraw consent, make a correction, or file a complaint, we are here to help.

You may contact us using the following details:

  • BLDit Inc.
  • Email: info@bldit.ca
  • Mailing Address:
    202-1457 McCowan Road
    Toronto, Ontario
    M1S 5K7
    Canada

Please include sufficient detail in your request to allow us to understand, evaluate, and respond appropriately. We may ask you to verify your identity before processing any requests related to personal information.

We aim to respond to inquiries within 30 days and in accordance with our obligations under applicable Canadian privacy laws.

11. Policy Updates

BLDit reserves the right to modify, revise, or update this Privacy Policy at any time to reflect changes in our data handling practices, legal obligations, technologies, or services offered.

a) Notice of Changes

When we make material changes to this Privacy Policy, we will:

  • Update the “Effective Date” and “Last Updated” dates at the top of the policy;
  • Post the revised policy on this page; and
  • Where appropriate or required by law, provide you with additional notice (e.g., via email, notification banner, or user dashboard).

We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal information.

b) Continued Use Constitutes Acceptance

Your continued use of the Site or Services after we post any updates to the Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must stop using the Site and may contact us to delete or export your information.

c) Archived Versions

For transparency and legal compliance, archived versions of previous Privacy Policies may be available upon request. Please contact us at info@bldit.ca if you wish to review a prior version.